Navigation Management provides a configurable, workflow-driven navigation – Through means such as configurable business processes, it automatically drives the agent or user journey workflow and screen navigation according to the context of the customer interaction and other customer profile information across all functions used.
ODA Function Block:
Engagement Management
Component name:
Navigation Management
Component ID:
Component version:
Component specification status:
Proposed
Published date:
None
Software providers without all mandatory APIs certified
